Support

Help center · Forma GYM · Last updated: September 22, 2026

Welcome to the Forma GYM support center. Here you'll find how-to guides, frequently asked questions, and a direct way to reach the team.

Direct contact

Email: [email protected]

We reply within 48 business hours, Monday through Friday (Mexico City time).

Important — fitness guide only Forma GYM provides general educational information. It does not replace a certified personal trainer or a physician. If you have an injury or a health condition affected by exercise, please consult a licensed physician before starting or changing a routine.

How to use Forma GYM

Find how to use a machine
  1. Open the Catalog tab
  2. Browse by category, or use the search field to type the machine's name or the muscle you want to train
  3. Tap a machine to open its guide
  4. Read the setup steps (seat, pads, handles, load) before you sit down, then the execution steps for the movement itself
  5. Check the common mistakes and the tips for your level

Machines vary between manufacturers, so the exact position of a lever or pin in your gym may differ slightly. When in doubt, ask the gym staff.

Set your training level

Choose Beginner, Intermediate, or Advanced. The App uses your level to adapt its tips and suggested routines. Your choice is saved only on your iPhone and you can change it at any time.

Get a suggested routine
  1. Open the Routine tab
  2. Choose how much time you have and the muscle zones you want to train
  3. The App suggests a list of machines and exercises suited to your level
  4. When you finish, confirm the session so it's added to your local training log

The App uses your recent sessions to show how long ago each muscle zone was trained, so you can give it enough time to recover. Everything happens on your device.

Train with dumbbells

Open the Dumbbells tab for free-weight exercises you can do when the machines are taken or when you prefer free weights. Each exercise explains the position, the movement, and the mistakes to avoid.

Change the language

Forma GYM is available in English, Español, and Português (Brasil). Change it from the About tab. The change applies immediately and persists across sessions.

Frequently asked questions

Does Forma GYM replace a personal trainer?

No. Forma GYM is a reference guide that helps you understand the equipment and avoid common mistakes. It can't see you, correct your form in real time, or account for your medical history. For a personalized program, or if you have an injury or health condition, work with a certified trainer and consult a physician.

Do I need an internet connection?

No. All 62 machine guides, the dumbbell exercises, the illustrations, and the routine suggestions ship inside the App, so it works in a basement gym, with no signal, or in airplane mode.

Do you store my data on any server?

Never. Forma GYM has no backend, no cloud sync, no account, no analytics, and makes no network requests, so there is nowhere for your data to go. Your training log and preferences stay on your iPhone. See our Privacy Policy.

Why doesn't the App ask for any permissions?

Because it doesn't need any. Forma GYM does not use your location, camera, microphone, motion sensors, notifications, or Apple Health. It's a guide, not a tracker.

Does Forma GYM write to Apple Health?

No. Forma GYM does not read from or write to HealthKit, and it does not request health permissions. Your training log is visible only inside the App.

How do I delete my training log?

Your training log lives only on your iPhone. Deleting the App removes the log and all your preferences permanently. Nothing remains on any server because nothing was ever sent to one.

A machine in my gym looks different from the guide. What should I do?

Different manufacturers build the same type of machine with different handles, pads, and adjustment pins. The principles in the guide — alignment, range of motion, and common mistakes — still apply. For the exact adjustment of a specific model, ask the gym staff. If you think a guide is wrong or a machine is missing, email us and we'll review it.

Do I have to pay anything?

No. Forma GYM is free, with no In-App Purchases, no subscription, no ads, and no paywall. If you enjoy the App and want to support the work, email [email protected] — that's enough.

Does Forma GYM work on iPad, Mac, or Apple Watch?

Currently iPhone only.

Which iPhones are supported?

Any iPhone running iOS 26 or later.

How do I report a bug?

Email [email protected] and include:

Can I suggest a new feature or a new machine?

Yes — we love hearing ideas. Email [email protected] with your proposal. We review every suggestion.

Contact

Developer Chris Flores
Ingeniería.dev
Postal address Av. Javier Barros Sierra 495, Santa Fe Lomas de Santa Fe Zedec Santa Fé, Álvaro Obregón 01219, Mexico City, CDMX, Mexico

Estimated response time: 48 business hours (Monday through Friday, Mexico City time).