Help center · Umbral Tales · Last updated: October 4, 2026
Welcome to the Umbral Tales support center. Here you'll find how-to guides, answers to the most common questions, and a direct way to reach the developer.
Email: [email protected]
Instagram: @chrisifm
We reply within 48 business hours, Monday through Friday (Mexico City time). You can write in Spanish or English.
The bar at the top and bottom hides while you read; tap the page to show it again, with the chapter and the minutes left in the book. When you reach The End, tap Back to the Library — the book moves to Finished in the Reading tab, and its page offers Read Again.
Umbral saves the exact paragraph where you stopped in every book, on your iPhone. Open the Keep reading card at the top of the Library, or the Reading tab, which lists your books In progress and Finished. A book's page also shows Continue Reading. You can have several books open at once, and each one remembers its own place.
At the top of the Library, tap a category — Esoterica, Mysteries, Shamanism or Healers — to see only its books, or All to see the whole library.
Your choice applies to every book. The App also follows the text size you set in iOS (Dynamic Type).
Open the About tab and use the Language selector to choose Español or English. The change applies across the whole App, including the books: each story was written in Spanish and adapted to English.
The App is a free download with 3 complete books — one esoterica, one mystery and one healer story — and every reader feature. Unlock All is an optional, one-time In-App Purchase of $2.99 USD (prices vary by country) that opens the 7 premium books and every new book that arrives with an update. No subscriptions, no ads.
The App asks Apple for your purchase and unlocks the premium books again at no cost. Once restored, the section shows Everything is unlocked. If someone in your family group must approve purchases (Ask to Buy), everything unlocks as soon as the purchase is approved.
Refunds are decided and processed by Apple, not by the developer. If a refund is granted, the premium books are locked again; your reading progress stays on your iPhone.
Your payment method belongs to your Apple ID. Update it in Settings → [your name] → Payment & Shipping or at account.apple.com. Apple's guide: support.apple.com/en-us/118429.
Unlock All supports Family Sharing. Members of your family group can restore it on their own iPhone without paying again. Set it up in Settings → [your name] → Family Sharing; Apple's guide: support.apple.com/en-us/108380.
No. Unlock All is a one-time purchase, not a subscription. Nothing renews and you will never be charged again for it.
No. Every story in Umbral is fiction imagined by artificial intelligence — that is why the App shows the label Fiction imagined by AI. No event, person or practice in these books is real. Remedies, rituals, tarot readings and healings are part of the stories only: they are not health, spiritual or any other kind of advice, and they should never be tried or followed. For a health concern, see a licensed professional.
The ten stories and their covers were created with artificial intelligence while the App was being made, and they come inside the App already written. We say so openly because we think you should know what you are reading — "stories no one lived" is the whole idea of Umbral. The books are original: each one has its own premise, four chapters and a closed ending.
No. Nothing is generated on your device and the App connects to no AI service. What you read, how you read and your settings are never sent to an AI provider or used to train any AI model.
No. Umbral works completely without registration. No email, no password, no sign-in. Open the App and pick a book.
Your reading, no. Your progress and settings are stored only on your iPhone, and the App does not use iCloud. To help us improve the App, it sends anonymous usage and diagnostics data to our own first-party analytics service. That data is never linked to your identity — there is no account and no user profile. Purchases are processed by Apple; we never see your payment details. See our Privacy Policy.
Which screens and actions are used (for example, which book was opened or finished, its category, filtering the Library, changing the letter size or night mode, and whether the Unlock All screen was opened or a purchase went through), App and iOS versions, approximate country and city, and crash and performance reports. It runs on our own server, it is never sold or shared, it is never used for advertising, and it is kept for up to 13 months. It never includes your name, email, location coordinates, payment details, the text you read or your position inside a book. To ask for deletion, email [email protected].
Yes. All ten books and their covers come inside the App, so reading, your progress and your settings work without an internet connection. Buying or restoring Unlock All needs a connection to reach the App Store.
New books arrive with updates of the App, and they are included in Unlock All at no extra cost. We don't promise a schedule — if there is a kind of story you would like to read, tell us.
The books are part of the App, so this is rare. Tap Try Again on the message. If it keeps failing, restart your iPhone and open Umbral again; as a last resort, reinstall the App — your Unlock All purchase can be restored afterwards, although reading progress saved on the iPhone is removed with the App. Please let us know so we can fix it.
Any iPhone running iOS 26 or later. The App is iPhone-only; iPad is not supported at this time.
Email [email protected] and include:
Of course. Email [email protected] and tell us what would make your reading better. Every idea is read, and the most requested ones shape the next updates.
Uninstall the App. Everything it stored on your device — reading progress, settings and the random installation identifier — is permanently removed. There is no account to close. Your Unlock All purchase stays on your Apple ID and can be restored later. Anonymous analytics data is deleted automatically after 13 months, or sooner if you ask us by email.
Estimated response time: 48 business hours (Monday through Friday, Mexico City time).