Support

Help center · Tomly · Last updated: May 7, 2026

Welcome to the Tomly support center. Here you'll find how-to guides, frequently asked questions, troubleshooting for missed notifications, and a direct way to reach the developer.

Direct contact

Email: christian@irack.mx

Instagram: @chrisifm

We reply within 48 business hours, Monday through Friday (Mexico City time).

Wellness tool, not a medical device Tomly is not intended to diagnose, treat, cure, or prevent any disease. It is a reminder tool. Always consult your healthcare provider for medical advice. For safety-critical medications, use a redundant reminder system in addition to Tomly.

How to use Tomly

Add your first medication
  1. Open the App and tap the + button
  2. Enter the medication name (e.g. Ibuprofen 400 mg) and any optional dose, color, or icon
  3. Choose how often you take it: Once a day, Twice a day, Every X hours, Specific days of the week, or Custom
  4. Set the time(s) of day for each dose
  5. Tap Save — Tomly schedules the local notifications immediately
Mark a dose as taken, skipped, or snoozed

When the reminder fires, you have three options directly from the iOS notification:

You can also open the App at any time and mark or edit any dose from the Today view or the History tab.

Edit or delete a medication
  1. Open the App and go to the Medications tab
  2. Tap the medication you want to change
  3. Edit the schedule, name, dose, or color
  4. To delete it: scroll to the bottom and tap Delete medication

Deleting a medication cancels all of its pending notifications. Its history entries are also removed.

Review your adherence history

Open the History tab to see, day by day, which doses were taken, skipped, or missed (no action recorded). You can review the full timeline directly inside the App at any time.

Why didn't a reminder fire?

iOS local notifications are normally reliable, but they can be delayed or suppressed by system conditions. Check the following in order:

  1. Notifications permission: open Settings → Tomly → Notifications and confirm it's Allow Notifications: ON, with Sounds, Badges, and Banners enabled.
  2. Focus mode: Settings → Focus — make sure no Focus is silencing Tomly. You can add Tomly as an Allowed App in any Focus you use (especially Sleep).
  3. Do Not Disturb scheduled: if you have a scheduled DND, the dose time may fall inside it.
  4. Low Power Mode: can delay background activity. Local notifications still fire, but app refresh may lag.
  5. Force-quit: swiping the App away from the App Switcher cancels nothing, but iOS may temporarily lower its priority. Open the App once to refresh schedules.
  6. Time zone changed: traveling can shift your reminders. Open the App after landing to recompute.
  7. Device off or out of battery: notifications scheduled while the phone is off do not stack — only the next future occurrence fires.

If reminders are consistently missing after these checks, email us with the iOS version and a description of the issue.

Travel and time zones

Tomly schedules notifications using your phone's local time. When you change time zones, the next dose may fire earlier or later than usual depending on your travel direction. Open the App once after landing — it will recompute pending reminders based on the new local time.

For medications where dose timing is critical (e.g. insulin, contraceptives, anti-rejection drugs), consult your healthcare provider before travel about how to adjust your schedule.

Frequently asked questions

Do I have to pay anything?

No. Tomly is 100% free, with no In-App Purchases, no subscriptions, no ads, and no paywall. Every feature is unlocked from the first launch — unlimited medications, every schedule type, full adherence history. There is nothing to buy and nothing to cancel.

Do you store my medication data on any server?

No. Everything Tomly handles — your medication list, schedules, adherence history, settings — lives exclusively on your iPhone. We have no backend, no user accounts, no cloud database. No Protected Health Information ever leaves your device. If you uninstall the App, all data is erased with it. See our Privacy Policy.

Is Tomly a medical device?

No. Tomly is a wellness reminder tool, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. It does not check for drug-drug interactions, validate dosages, or interpret prescriptions. Always consult your healthcare provider for medical decisions.

Can I rely on Tomly for life-critical medications?

Tomly's reminders are reliable, but iOS local notifications can be delayed or suppressed by system conditions outside our control (Focus modes, Low Power Mode, force-quits, OS updates, dead battery, etc.). For medications where missing a dose can cause serious harm — insulin, anticoagulants, anti-rejection drugs, controlled-release neurological treatments — use a redundant reminder system (a physical pill organizer, a second alarm, a family member, or a clinical service) and consult your healthcare provider about safe medication management. Do not rely on Tomly as your only safeguard.

Does Tomly check for drug interactions?

No. Tomly does not maintain a drug database, does not check for interactions, allergies, or contraindications, and does not validate dosages. Speak with your pharmacist or doctor about interactions between your medications.

Will Tomly sync with Apple Health?

The current version does not integrate with Apple Health. A future version may offer optional, opt-in HealthKit integration to record adherence to the user's Health database. If added, it will be disclosed in the Privacy Policy and require explicit permission. PHI will never be sent off-device regardless.

Does Tomly work without internet?

Yes. Tomly is fully offline. Your medication list, schedules, and reminders all live on your phone. No network connection is needed at any time — not even for the App itself, only for the one-time App Store download handled by iOS.

Which devices are supported?

Tomly requires iOS 17.0 or later and is compatible with iPhone.

Is there an iPad, Mac, or Apple Watch version?

Tomly is currently optimized for iPhone. iPad and Apple Watch versions are on the roadmap. Apple Watch support would let your reminder fire directly on the wrist, which makes a lot of sense for medication adherence.

How do I report a bug?

Email christian@irack.mx and include:

Can I suggest a new feature?

Yes — we love hearing ideas. Email christian@irack.mx with your proposal, or DM @chrisifm on Instagram. We review every suggestion.

Contact

Instagram @chrisifm
Developer Chris Flores
Ingeniería.dev
Postal address Av. Javier Barros Sierra 495, Santa Fe Lomas de Santa Fe Zedec Santa Fé, Álvaro Obregón 01219, Mexico City, CDMX, Mexico

Estimated response time: 48 business hours (Monday through Friday, Mexico City time).