Support

Accessibility is required only for buttons that send keyboard shortcuts (like ⌘C or ⌘Space). Stream Deck only emits the exact key combinations you configured — it does not read or log what you type.

1. Open System Settings → Privacy & Security → Accessibility
2. Click the + button at the bottom of the list
3. Navigate to Applications, select Stream Deck, and confirm
4. Make sure the toggle next to Stream Deck is turned on

If Stream Deck does not appear in the list even after adding it, quit the app completely (right-click the menu bar icon → Quit), then relaunch and try again.

Automation is required only for buttons that jump to System Settings panels. Stream Deck only scripts the System Settings app you explicitly configured — never in the background, never without your action.

1. The first time you press a System Settings button, macOS will show a dialog asking permission to control System Settings
2. Click OK
3. If you denied it, re-enable it in System Settings → Privacy & Security → Automation → Stream Deck

1. Click the Stream Deck icon in the menu bar, or click the floating tab on the edge of your screen
2. Click Open Settings (or Add Button if you already have some)
3. In Settings, click + to add a new button
4. Give it a name, pick an action type (URL, app, script, keyboard shortcut, file, or System Settings), and fill in the target
5. Optional: pick an icon, a background color, or a custom image
6. The button is saved immediately — click it from the menu bar or floating tab to run its action

• Open URL — opens the website in your default browser. Paste the full URL including https://.
• Open Application — launches the chosen .app. Use the folder icon to pick it from your Applications folder.
• Run Script — runs a single shell command from a safe whitelist: open, osascript, defaults, say, pmset, caffeinate, pbcopy, pbpaste, afplay. Pipes and command chains are not allowed for your security.
• Keyboard Shortcut — sends a key combination to the active app (like ⌘C or ⌘Space). Requires Accessibility permission.
• Open File — opens the chosen file or folder with the default app.
• System Preferences — jumps directly to a System Settings panel (Wi-Fi, Bluetooth, Accessibility, etc.). Requires Automation permission.

1. Open Settings from the menu bar or floating tab
2. To rearrange: drag a button to its new position in the grid
3. To edit: click a button in the left panel, then edit its name, action, or visuals on the right
4. To delete: click a button, then click the trash icon and confirm

1. Open Settings → App Settings
2. Toggle Show floating tab on screen edge on or off
3. Pick a tab color
4. Drag the tab itself on the screen edge to reposition it

The floating tab is a subtle way to keep Stream Deck always accessible without claiming a Dock slot.

1. Open Settings → App Settings → Language
2. Pick English, Español, or Português

Stream Deck is fully localized in three languages. Your choice is stored on your Mac and applied the next time you open the app.

Stream Deck is a one-time purchase of $4.99 USD (pricing may vary per country according to Apple's App Store tiers). There are no subscriptions, no in-app purchases, no premium tiers, and no ads. Pay once, keep forever.

If you reinstall Stream Deck on the same Mac or install it on a new Mac signed into the same Apple ID, the Mac App Store automatically recognizes the purchase — there is nothing to restore.

1. Open the Mac App Store
2. Click your profile icon at the bottom-left, then open the Purchased tab
3. Find Stream Deck and click the download/install icon

If the App Store prompts you to pay again, double-check that you are signed in with the same Apple ID used for the original purchase.

Refunds are handled by Apple, not by the Developer. To request one:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Locate the Stream Deck purchase and click Report a Problem
4. Pick a reason and submit the form

Apple applies its own refund policies and decisions. If you run into trouble, email us at christian@irack.mx and we'll do our best to help.

Your Apple ID payment method is managed entirely through Apple:

1. Open System Settings → Apple ID → Payment & Shipping
2. Or visit account.apple.com in any browser

Apple's guide: support.apple.com/en-us/118429.

Stream Deck supports Family Sharing. If you have Family Sharing set up on your Apple ID, members of your family can install Stream Deck on their own Mac without paying again.

1. Open System Settings → Apple ID → Family Sharing
2. Make sure Share Purchases is turned on
3. Family members can then install Stream Deck from the Mac App Store's Purchased tab

Apple's guide: support.apple.com/en-us/108380.

No. Stream Deck is a one-time purchase, not a subscription. Nothing auto-renews, nothing gets billed again, and there is nothing to cancel.

No. Every button, action, custom image, and setting lives on your Mac only (SwiftData + sandboxed files). Stream Deck has no backend of its own. The only outbound traffic the app produces: (1) a favicon request when you configure a URL button and (2) anonymous crash reports via Sentry when the app crashes. See our Privacy Policy for the full list.

Sentry receives a crash report only when the app crashes or hits an error. The report contains: stack trace (code path + line numbers + function names), macOS version, app version, device model identifier (like MacBookPro18,3), locale, and the IP of the request (used by Sentry for rate limiting).

It does not contain your button configurations, the URLs you added, the scripts you set up, your custom images, or any email/name/Apple ID data. See section 4.2 of the Privacy Policy.

macOS requires Accessibility permission to send keyboard shortcuts from one app to another. Stream Deck uses it only to emit the exact key combinations you configured in a keyboard shortcut button (like ⌘C). It does not log keystrokes, read other apps' content, or perform any other accessibility operations.

macOS requires Automation permission when one app scripts another. Stream Deck uses it only to jump to the System Settings panel you chose in a System Settings button (like Wi-Fi or Bluetooth). It never scripts apps in the background and never scripts an app you did not explicitly configure.

No, for your safety. Script buttons are restricted to a whitelist of safe commands: open, osascript, defaults, say, pmset, caffeinate, pbcopy, pbpaste, afplay. Pipes, redirections, and command chaining are not allowed. This keeps Stream Deck within the macOS App Sandbox rules and protects you from pasting commands whose consequences are not obvious.

Most common cause: Accessibility permission is missing or got revoked. Check:

1. System Settings → Privacy & Security → Accessibility — is Stream Deck listed and enabled?
2. If it is enabled but still not working, try removing Stream Deck from the list with the − button, then re-adding it with +
3. Make sure no other app has claimed the same shortcut (conflicts are silent on macOS)

Most common cause: Automation permission was denied. Fix:

1. Open System Settings → Privacy & Security → Automation
2. Find Stream Deck in the list
3. Make sure the toggle next to System Settings is turned on

The App tries to fetch the favicon from the website you entered. If the site doesn't expose a favicon, or if your network blocks the request, the button simply shows its letter or system icon fallback. You can always pick a custom image or a brand icon instead.

Yes. Stream Deck is a Universal Binary — it runs natively on both Apple Silicon (M1/M2/M3/M4) and Intel Macs running macOS 14 Sonoma or later.

Stream Deck is a macOS-only app for now. There are no plans for an iOS version at this time.

Stream Deck has no Dock icon by design — it runs as a menu bar agent (LSUIElement = YES). You'll only see it in the menu bar and, if enabled, on the floating tab at the edge of your screen.

Email christian@irack.mx and include:

• Mac model and macOS version
• Stream Deck version (menu bar icon → Settings → scroll to the bottom of App Settings)
• Steps to reproduce the issue
• A screenshot or screen recording of the problem, if visible

Yes — email christian@irack.mx with your idea. Every suggestion is reviewed.