Help center · spotAI Music · Last updated: September 24, 2026
Welcome to the spotAI Music support center. Here you'll find how-to guides, frequently asked questions, and a direct way to reach the team.
Email: [email protected]
We reply within 48 business hours, Monday through Friday (Mexico City time).
You do not need to sign in to listen. Open the App and the home feed loads immediately — tap any track to start playing. Browsing and searching work in guest mode.
An account is only needed if you want to save favorites.
You can also browse the Explore tab to discover new releases and trending tracks, and filter them by genre.
spotAI Music supports background audio. Once a track is playing you can lock your iPhone or switch to another app and the music continues.
Use the lock screen or Control Center to pause, resume, and skip without reopening the App.
On Android the music keeps playing with the screen off or in another app, and the media notification and the lock screen show play, pause, and skip controls.
With Sign in with Apple you can choose Hide My Email — we then only ever see Apple's private relay address, never your real one. Either way, your password is never shared with us.
Tap the heart on any track to add it to your favorites; tap it again to remove it. Your favorites live in the Favorites tab and stay with your account, so they survive reinstalling the App or switching to a new phone.
This feature requires being signed in — it is the only reason the account exists.
Open your profile and choose Sign out. This removes the session token from your phone (the iPhone Keychain, or Android's encrypted app storage). The App keeps working for listening in guest mode.
Signing out does not delete your account — see "How do I delete my account?" below.
Inside the App: open Profile → Delete account and confirm. The account is deleted on our server right away and you are signed out.
Without the App: email [email protected] from the address linked to your account, with the subject "spotAI Music Account Deletion".
If you signed in with Apple using Hide My Email, send the request from that private relay address so we can match it to your account.
We delete the account and everything linked to it — provider identifier, email, display name, country, favorites, and ratings — within 30 days, and confirm by email when it is done.
Deleting the App from your phone removes your session from the device but does not delete the server-side account. Use one of the options above for that.
If you never sign in: no personal data at all. Playback counts are recorded anonymously, with nothing linking them to you.
If you sign in: we store your provider account identifier, your email only if Apple or Google sends it, your display name, your country, and the favorites and ratings you create. Nothing else. Full detail in the Privacy Policy.
No. There is no advertising, no third-party analytics, no attribution or crash-reporting SDKs, and no tracking across other apps or websites. The only outside service the App can talk to, besides our server, is the sign-in provider you choose. On iPhone it does not request App Tracking Transparency permission; on Android it does not use the Advertising ID.
We do not sell or share your data with third parties.
None of the sensitive ones. spotAI Music does not ask for location, camera, microphone, contacts, photos, calendar, Bluetooth, local network, or notifications.
The App declares the background audio capability so music keeps playing with the screen locked. That is a playback capability, not a permission — iOS does not show a dialog for it and it gives no access to your data.
On Android the App uses only permissions that are granted at install time without a dialog: internet access to stream, a media-playback foreground service so the music keeps playing with the screen off, and a wake lock so the connection does not drop while it plays.
No. spotAI Music is free, with no In-App Purchases, no subscription, no premium tier, and no ads. There is nothing to buy, nothing to cancel, and nothing to restore.
Yes. Every track in the catalog is generated with artificial intelligence and published on the spotIA platform. Artist names, cover art, and descriptions may be synthetic too. Nothing in the catalog is a recording by a real performer, and no association with any real artist or label is implied.
No. The App, on iPhone and on Android, is for listening only. Uploading and publishing music happen on the web at spotia.ingenieria.dev.
Not yet. spotAI Music streams the catalog, so an internet connection is required. There is no download-for-offline feature in this version.
The catalog is dynamic — tracks can be added, changed, or removed by the platform at any time. If a track is removed it stops being playable, including from your favorites. This is not a bug in your account.
Background audio is supported, so this should not happen. Try these steps:
On Android, some phones close background apps to save battery. Open Settings → Apps → spotAI Music → Battery and choose Unrestricted; on Xiaomi phones also enable Autostart for the App.
If it persists, email us with your phone model and its iOS or Android version.
Remember you can keep listening in guest mode while we sort it out — only favorites need an account.
spotAI Music runs on iPhone with iOS 26 or later, and on Android phones with Android 8.0 or later. It is not optimized for tablets, and there is no Mac, watch, or TV version at this time.
Email [email protected] with:
Yes, and it is genuinely useful. Email [email protected] and tell us what you would like to see. Offline listening and playlists are the two most requested so far.
Email [email protected] with a link to the track and a description of the issue. We review every report and remove content where appropriate.
Estimated response time: 48 business hours (Monday through Friday, Mexico City time).