Support

Help center · Munchodoro · Last updated: October 4, 2026

Welcome to the Munchodoro support center. Here you'll find how-to guides, answers to the most common questions, and a direct way to reach the developer.

Direct contact

Email: [email protected]

Instagram: @chrisifm

We reply within 48 business hours, Monday through Friday (Mexico City time). You can write in English, Spanish or Portuguese.

How to use the App

Start your first focus block
  1. Open the Pomodoro tab — your pet waits next to its meal, with the timer showing Ready
  2. Tap Start
  3. Watch the plate: the food disappears pixel by pixel, and the last bite lands exactly when the timer reaches zero

When the block ends, your pet plays one of its endings and then naps through your break. When the break is over, tap One more to start the next block. You can Pause, Resume or Stop a block at any time; during a break, Wake up ends the nap early.

Change the focus and break minutes
  1. On the Pomodoro screen, tap the sliders button (Timer settings)
  2. Pick a preset — 25/5, 50/10 or 15/3 — or set your own focus minutes (5 to 90) and break minutes (1 to 30)
  3. Close the sheet, or tap Start now to begin right away

Every 4 blocks you get a long break, three times as long as your regular break (15 minutes with a 5-minute break).

Choose a pet

On the Pomodoro screen, tap the paw button (Choose pet). Cat and Shiba are included for free. The other seven pets — Panda, Bunny, UFO, Monster, Yose, Mara and Itara — show Locked until you buy Unlock All; tapping one opens the purchase screen. Each pet has its own meal, scene and two or three endings.

Collect endings in the Album

Open the Album tab. It shows your blocks today, your day streak, a chart of your blocks over the last two weeks, and every ending you have found, pet by pet. Endings you have not seen yet appear as silhouettes marked Yet to find. Endings show up at random, so keep feeding your pets to complete the album — there are 24 in all.

Turn sounds on or off

Open Timer settings (the sliders button) and use the Sounds switch. The 8-bit sounds are synthesized on your iPhone, respect the silent switch and mix with any music you are playing.

Get alerts when a block or break ends

On first launch the App asks for permission to send end-of-block alerts. If you allow it, you get a notification when a focus block or a break ends, even if the App is closed. If you skipped it, open iOS Settings → Apps → Munchodoro → Notifications and turn on Allow Notifications.

Alerts are local notifications created on your iPhone. A Focus mode or Do Not Disturb can hold them back; add Munchodoro to the allowed apps of that Focus if you want to see them.

Change the language

Open the About tab and use the Language selector to choose English, Español or Português (Brasil). The change applies across the whole App.

Unlock All and Apple ID

How much does Munchodoro cost?

The App is a free download with the full timer, the album, the sounds and two pets (Cat and Shiba). Unlock All is an optional, one-time In-App Purchase of $2.99 USD (prices vary by country) that adds the other seven pets and their endings. No subscriptions, no ads.

Restore purchases on a new iPhone or after reinstalling
  1. Make sure your iPhone is signed in to the same Apple ID you used to buy Unlock All
  2. Open the Pomodoro tab and tap the sliders button (Timer settings)
  3. In the Purchases section, tap Restore Purchases

The App asks Apple for your purchase and unlocks the pets again at no cost. Once restored, the section shows All pets unlocked.

Request a refund
  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Munchodoro Unlock All purchase
  4. Choose Request a refund and follow the steps

Refunds are decided and processed by Apple, not by the developer. If a refund is granted, the premium pets are locked again; your album and focus history stay on your iPhone.

Manage your payment method

Your payment method belongs to your Apple ID. Update it in Settings → [your name] → Payment & Shipping or at account.apple.com. Apple's guide: support.apple.com/en-us/118429.

Family Sharing

Unlock All supports Family Sharing. Members of your family group can restore it on their own iPhone without paying again. Set it up in Settings → [your name] → Family Sharing; Apple's guide: support.apple.com/en-us/108380.

Do I need to cancel anything?

No. Unlock All is a one-time purchase, not a subscription. Nothing renews and you will never be charged again for it.

Frequently asked questions

Do I need to create an account?

No. Munchodoro works completely without registration. No email, no password, no sign-in. Open the App, pick a pet and tap Start.

Do you store my data on any server?

Your personal content, no. Your focus blocks, streak, endings and settings are stored only on your iPhone. To help us improve the App, it sends anonymous usage and diagnostics data to our own first-party analytics service. That data is never linked to your identity — there is no account and no user profile. Purchases are processed by Apple; we never see your payment details. See our Privacy Policy.

What does the App measure, and why?

Which actions are used (for example, starting, finishing or stopping a block, the pet and minutes chosen, the endings seen, and whether the Unlock All screen was opened or a purchase went through), App and iOS versions, approximate country and city, and crash and performance reports. It runs on our own server, it is never sold or shared, it is never used for advertising, and it is kept for up to 13 months. It never includes your name, email, location coordinates or payment details. To ask for deletion, email [email protected].

Does the timer keep running if I close the App?

Yes. The block keeps its time while the App is in the background or closed, and you get an alert when it ends if notifications are allowed. When you come back, the plate shows exactly how much time is left.

I didn't get an alert when my block ended
Does the App work offline?

Yes. The timer, the pets, the album and the sounds all work without an internet connection. Buying or restoring Unlock All needs a connection to reach the App Store.

Which iPhones are supported?

Any iPhone running iOS 26 or later. The App is iPhone-only; iPad is not supported at this time.

How do I report a bug?

Email [email protected] and include:

Can I suggest a new feature or a new pet?

Of course. Email [email protected] and tell us what would make your focus time better — or which pet and meal you would like to see next. Every idea is read, and the most requested ones shape the next updates.

How do I delete my data?

Uninstall the App. Everything it stored on your device — focus blocks, endings, settings and the random installation identifier — is permanently removed. There is no account to close. Your Unlock All purchase stays on your Apple ID and can be restored later. Anonymous analytics data is deleted automatically after 13 months, or sooner if you ask us by email.

Contact

Instagram @chrisifm
Developer Christian Irack
Ingeniería.dev
Postal address Av. Javier Barros Sierra 495, Santa Fe Lomas de Santa Fe Zedec Santa Fé, Álvaro Obregón 01219, Mexico City, CDMX, Mexico

Estimated response time: 48 business hours (Monday through Friday, Mexico City time).