Support

Help center · Lumen Desk Clock · Last updated: October 5, 2026

Welcome to the Lumen Desk Clock support center. Here you'll find how-to guides, answers to the most common questions, and a direct way to reach the developer.

Direct contact

Email: [email protected]

Instagram: @chrisifm

We reply within 48 business hours, Monday through Friday (Mexico City time). You can write in English, Spanish or Portuguese.

How to use the App

Change the effect

The free version includes Code Rain, Blocks and Aurora. Unlock All adds Smoke, Ink, Ripples, Neon, Rain on Glass, Constellation, Flip, Monolith and Orbits.

Let the effects change automatically

Open Settings and, under Rotation, turn on Change effect automatically, then choose Every 5, 10, 15, 30 or 60 minutes. In the free version Lumen rotates through the 3 included effects; with Unlock All, through all 12. Rotation pauses while Settings is open.

Choose the time format and seconds

Open Settings and, under Time, set Time format to System (follows your iPhone), 12-hour or 24-hour, and turn Show seconds on or off.

Show the date, battery or weather

Open Settings and use the switches under On screen: Date, Battery (level and whether it is charging) and Weather (temperature and condition from Apple Weather). When the battery is at 20% or less and unplugged, the clock suggests connecting the charger.

The weather doesn't appear

The weather is provided by Apple Weather. You can see its data sources in Settings → Weather data sources.

Dim the clock at night

Dim at night is on by default (Settings → Screen). From 10 p.m. to 7 a.m. the clock lowers its brightness so it won't light up the room, fading in and out over half an hour. Turn the switch off to keep full brightness all night.

Stop notifications from covering the clock (Do Not Disturb)

iOS doesn't let apps turn on Do Not Disturb for you, but it only takes a moment:

  1. Swipe down from the top-right corner to open Control Center
  2. Tap Focus
  3. Choose Do Not Disturb

Tip: in the Shortcuts app you can create an automation that turns on Do Not Disturb when you connect the charger. You'll find these steps any time in Settings → How to turn on Do Not Disturb.

Use it in portrait or landscape

Lumen fills the screen in portrait and in both landscape orientations, following the way your iPhone is placed. If it doesn't rotate, check that Portrait Orientation Lock is off in Control Center.

Change the language

Open Settings → About and use the Language selector to choose English, Español or Português (Brasil). The change applies across the whole App.

Unlock All and Apple ID

How much does Lumen cost?

The App is a free download with three effects and every clock feature. Unlock All is an optional, one-time In-App Purchase of $2.99 USD (prices vary by country) that adds the other nine effects. No subscriptions, no ads.

Restore purchases on a new iPhone or after reinstalling
  1. Make sure your iPhone is signed in to the same Apple ID you used to buy Unlock All
  2. Tap the screen and open Settings
  3. In the Purchases section, tap Restore Purchases — the Unlock All screen has the same button

The App asks Apple for your purchase and unlocks every effect again at no cost. Once restored, the section shows All effects unlocked. If someone in your family group must approve purchases (Ask to Buy), the effects unlock as soon as the purchase is approved.

Request a refund
  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Lumen Unlock All purchase
  4. Choose Request a refund and follow the steps

Refunds are decided and processed by Apple, not by the developer. If a refund is granted, the nine Unlock All effects are locked again and the clock returns to Code Rain; your other preferences are kept.

Manage your payment method

Your payment method belongs to your Apple ID. Update it in Settings → [your name] → Payment & Shipping or at account.apple.com. Apple's guide: support.apple.com/en-us/118429.

Family Sharing

Unlock All supports Family Sharing. Members of your family group can restore it on their own iPhone without paying again. Set it up in Settings → [your name] → Family Sharing; Apple's guide: support.apple.com/en-us/108380.

Do I need to cancel anything?

No. Unlock All is a one-time purchase, not a subscription. Nothing renews and you will never be charged again for it.

Frequently asked questions

Do I need to create an account?

No. Lumen works completely without registration. No email, no password, no sign-in. Open the App and the clock is there.

Do you store my data on any server?

Your personal content, no. Your preferences are stored only on your iPhone, and the App does not use iCloud. To help us improve the App, it sends anonymous usage and diagnostics data to our own first-party analytics service. That data is never linked to your identity — there is no account and no user profile. Purchases are processed by Apple; we never see your payment details. See our Privacy Policy.

Why does Lumen ask for my location?

Only to show the weather. Lumen asks for approximate location, only while you use the App, and sends that approximate coordinate to Apple Weather to get the current temperature. It never stores your location and never sends it to us. If you decline, the weather corner stays hidden and the clock works exactly the same.

What does the App measure, and why?

Which screens are opened and a few actions (which effect you switch to and whether by swipe or by rotation, the corners you turn on or off, the rotation interval, whether the Unlock All screen was opened or a purchase went through, and the language you choose), App and iOS versions, approximate country and city, and crash and performance reports. It runs on our own server, it is never sold or shared, it is never used for advertising, and it is kept for up to 13 months. It never includes your name, email, location coordinates, the weather, your battery level or payment details. To ask for deletion, email [email protected].

Why doesn't my screen turn off?

A desk clock has to stay visible, so while Lumen is open in the foreground it keeps the screen from turning off automatically. As soon as you leave the App or lock the iPhone, your normal Auto-Lock setting applies again.

Will leaving it on all night hurt my battery or my screen?

A screen that stays on uses battery, so we recommend keeping your iPhone on its charger while Lumen is open. To care for OLED screens, the clock shifts slowly to a new spot every two minutes and dims from 10 p.m. to 7 a.m.; when the iPhone gets warm, Lumen lowers its animation rate or shows a still frame. These measures reduce the risk of image retention but cannot eliminate it completely.

Can Lumen wake me up?

No. Lumen is a clock to look at: it has no alarms or sounds. Use the Clock app on your iPhone for alarms.

Does the App work offline?

Yes. The clock and every effect work without an internet connection. The weather needs a connection to update, and buying or restoring Unlock All needs one to reach the App Store.

Which devices are supported?

Any iPhone running iOS 26 or later. The App is iPhone-only; iPad is not supported at this time.

How do I report a bug?

Email [email protected] and include:

Can I suggest a new feature?

Of course. Email [email protected] and tell us what would make your clock better — including ideas for new effects. Every idea is read, and the most requested ones shape the next updates.

How do I delete my data?

Uninstall the App. Everything it stored on your device — preferences, the last weather reading and the random installation identifier — is permanently removed. There is no account to close. Your Unlock All purchase stays on your Apple ID and can be restored later. Anonymous analytics data is deleted automatically after 13 months, or sooner if you ask us by email.

Contact

Instagram @chrisifm
Developer Christian Irack
Ingeniería.dev
Postal address Av. Javier Barros Sierra 495, Santa Fe Lomas de Santa Fe Zedec Santa Fé, Álvaro Obregón 01219, Mexico City, CDMX, Mexico

Estimated response time: 48 business hours (Monday through Friday, Mexico City time).