Support

Help center · Crystal Maze · Last updated: May 27, 2026

Welcome to the Crystal Maze support center. Here you'll find how-to guides, frequently asked questions, and a direct way to reach the team.

Direct contact

Email: christian@irack.mx

We reply within 48 business hours, Monday through Friday (Mexico City time).

How to play

Basic controls

Crystal Maze uses simple swipe controls:

The orb moves one cell per swipe. You cannot move through walls.

Objective

Navigate your glowing orb downward through the maze as far as possible. A descending laser chases you from above — if it reaches your row, the run is over. Collect crystals scattered through the corridors to increase your score. The deeper you go and the more crystals you grab, the higher your score.

The descending laser

The laser is a wall of light that moves down from the top of the maze. It starts slow and accelerates as you progress deeper. You cannot destroy or pause it. The only way to survive is to keep moving down. If you spend too long chasing a crystal in a side corridor, the laser will catch you.

Scoring

Your score is built from two sources:

The best scores come from balancing speed (staying ahead of the laser) with detours (grabbing crystals in side corridors).

Start a new run
  1. Open Crystal Maze
  2. Tap the play button on the main screen
  3. The maze generates instantly and the laser begins descending
  4. Swipe to navigate. Collect crystals. Go as deep as you can
  5. When the laser catches you, your score is saved automatically
View your high scores

Your best scores are saved automatically on your device and displayed on the main screen. High scores persist between sessions. Uninstalling the App deletes all saved scores permanently.

Frequently asked questions

Does Crystal Maze collect any personal data?

No. The App collects nothing. No accounts, no analytics, no tracking, no network requests. Your scores and preferences live on your iPhone and nowhere else. See our Privacy Policy.

Does the game require an internet connection?

No. Crystal Maze is 100% offline. It works in airplane mode. The App makes no network requests of any kind.

Is there real gambling in the game?

No. The casino-style visuals (neon glow, particle effects) are purely cosmetic. There is no real currency, no virtual currency, no wagering, no loot boxes, and no randomized purchases. Crystal Maze is a skill-based arcade game.

Do I have to pay anything?

No. Crystal Maze is free, with no In-App Purchases, no subscription, no ads, and no paywall. Every feature is available from the first launch.

Does Crystal Maze work on iPad, Mac, or Apple Watch?

Currently iPhone only.

Which iPhones are supported?

Any iPhone running iOS 17 or later.

Can I sync my scores between devices?

Not in v1.0. Scores are stored locally on the device. iCloud sync may be added in a future update if there is demand.

How is the maze generated?

The maze is procedurally generated in real time as you descend. A randomized algorithm creates corridors, dead ends, and crystal placements ahead of you. No two runs produce the same layout.

How do I report a bug?

Email christian@irack.mx and include:

Can I suggest a new feature?

Yes — we love hearing ideas. Email christian@irack.mx with your proposal. We review every suggestion.

Contact

Developer Chris Flores
Ingeniería.dev
Postal address Av. Javier Barros Sierra 495, Santa Fe Lomas de Santa Fe Zedec Santa Fé, Álvaro Obregón 01219, Mexico City, CDMX, Mexico

Estimated response time: 48 business hours (Monday through Friday, Mexico City time).