Support

Help center · Barcelona para Latinos · Last updated: October 3, 2026

Welcome to the Barcelona para Latinos support center. Here you'll find how-to guides, answers to the most common questions, and a direct way to reach the developer.

Direct contact

Email: [email protected]

Instagram: @chrisifm

We reply within 48 business hours, Monday through Friday (Mexico City time). You can write in Spanish, English or Portuguese.

How to use the App

Browse hand-picked places

Open the Explore tab. The map at the top shows everything at once, and the chips above it filter it by category: Must-sees, Photo spots, Adventures, Restaurants, Cafés, Tapas & vermut, Latin flavor and Where to stay. Below the map there is one carousel per category; tap a category header to open its full list, or tap any card to see its description, photos, review and location.

Find Latin American food in Barcelona

Pick the Latin flavor category on the Explore tab. It gathers Latin American kitchens in the city — for the day you miss home — with the walking distance already calculated if you allowed location access.

See what's on this week

Open the This week tab to see concerts, festivals and markets happening in Barcelona over the next seven days. This tab needs an internet connection to refresh; the rest of the guide works offline.

Read the practical guide

On the Explore tab, tap the Practical guide card above the carousels. It covers entering Spain (Schengen), money and tipping, Spanish hours, getting around (metro and T-casual), safety and pickpockets, rules and fines, basic Catalan, phone and data, health, plugs and voltage, weather and Latin American consulates in Barcelona. The guide is built into the App, so it works with no connection — at the airport included.

Save favorites
  1. Open any place or restaurant
  2. Tap the heart icon to save it
  3. Open the Favorites tab to see everything you saved

Favorites are stored locally on your iPhone — no account and no internet connection required to view them.

Build your route in My Plan
  1. Open the My Plan tab and tap Add stop
  2. Choose Add place or Add restaurant and pick from the guide — your stops appear in order, with the distance and time between them
  3. Long-press a stop to reorder it, or tap Optimize route to shorten the route while keeping your starting point
  4. Tap Apple Maps or Google Maps to open the whole route with every stop

Your plan lives on your device and is never uploaded anywhere.

Use the App offline

Open the App once with an internet connection and it downloads the guide to your iPhone. Keep offline (Profile → Offline mode) is on by default: it also downloads every photo and, each time you open the App, fills in anything missing. After that the App keeps working with no signal — handy when roaming runs out or underground in the metro.

Turn-by-turn directions still require your maps app to have offline maps downloaded for Barcelona.

Enable nearby place alerts
  1. Go to the Profile tab and turn on Nearby place alerts
  2. Grant "Always" location permission when prompted (required for alerts with the App closed)
  3. Grant notification permission when prompted

Once enabled, the App notifies you when you are about 400 m from a hand-picked place, even if the App is closed. Each place alerts you at most twice, with at least 24 hours between alerts, and alerts are silenced during quiet hours (10 p.m. to 7 a.m.).

To turn it off: Profile → Nearby place alerts → toggle off. Or open iOS Settings → Barcelona → Location and choose "While Using the App" or "Never."

Get directions to a place

Open any place or restaurant and tap Open in Apple Maps or Open in Google Maps. The App opens your chosen maps app with the destination already filled in.

Change the language

Go to Profile → Language and choose Español, English, or Português (Brasil). The change applies immediately across the whole App. On first launch, the App follows your iPhone's system language automatically.

Frequently asked questions

Does the App work offline?

Yes. After the first sync, places, restaurants, reviews and photos are stored on your device, and the practical guide is built into the App. You can browse, search, open your favorites and your plan, and read the guide with no connection. Only the This week agenda needs a connection to refresh, and turn-by-turn directions require your maps app to have offline maps for Barcelona.

Do I need to create an account?

No. Barcelona para Latinos works completely without registration. No email, no password, no sign-in. Open the App and start exploring.

Is there anything to pay for?

No. Barcelona para Latinos is free — no In-App Purchases, no subscription, no ads, no paywall, forever.

Does the App send my location to any server?

Never. Your location is used only on your device — to sort places by distance, to calculate walking and driving times, and to trigger local alerts. It is never transmitted to our server, to our analytics, or to any third party; no request the App makes contains coordinates. See our Privacy Policy for the full detail.

Do you store my data on any server?

Your personal content, no. Your favorites, My Plan, alert history and preferences are stored only on your iPhone. The App downloads the catalog from our server and, to help us improve it, sends anonymous usage and diagnostics data to our own first-party analytics service. That data is never linked to your identity — there is no account and no user profile. See our Privacy Policy.

What does the App measure, and why?

Which screens and sections are used (for example, whether the practical guide or the Latin flavor category gets opened), how often directions are opened, App and iOS versions, approximate country and city, and crash and performance reports. It runs on our own server, it is never sold or shared, it is never used for advertising, and it is kept for up to 13 months. It never includes your name, email, GPS location, favorites or plan. To ask for deletion, email [email protected].

How do I turn off nearby alerts?

Go to the Profile tab and toggle Nearby place alerts off. Alternatively, open iOS Settings → Barcelona → Location and set the permission to "While Using the App" or "Never." The App stops registering geofences immediately.

Will nearby alerts drain my battery?

No. The App does not poll your location in the background. It registers geofences with iOS and the operating system wakes the App only when you actually cross one — the same low-power mechanism Apple uses for its own location reminders.

Where do the photos come from?

From Wikimedia Commons and Openverse, under free licenses (CC BY, CC BY-SA, CC0 and public domain). Every photo shows its author and license in the App; tap the credit to open the original page. If you are the author of a photo and want it credited differently or removed, email [email protected].

Is the practical guide official advice?

No. It is general travel information to help you prepare, not legal, immigration, medical or financial advice. Entry requirements, fares, fines and consulate details can change at any time — always confirm them with official sources, such as the Spanish consulate in your country, before you travel.

The information for a place seems outdated. What should I do?

Places change — restaurants close, hours shift, prices go up. If you spot something wrong, email [email protected] with the name of the place and what looks incorrect. We verify and update it. For anything safety-critical, always check official local sources first.

Can I suggest a new place?

Yes — every suggestion gets reviewed. Email [email protected] with the name, where it is, and why it deserves to be in the App. Places run by Latin Americans in Barcelona are especially welcome.

Can I suggest a new feature?

Of course. Email [email protected] and tell us what would make your trip easier. Every idea is read, and the most requested ones shape the next updates.

Which iPhones are supported?

Any iPhone running iOS 17 or later. The App is iPhone-only; iPad is not supported at this time.

How do I report a bug?

Email [email protected] and include:

How do I delete my data?

Uninstall the App. Everything it stored on your device — favorites, My Plan, cached content, alert history and the random installation identifier — is permanently removed. There is no account to close. Anonymous analytics data is deleted automatically after 13 months, or sooner if you ask us by email.

Contact

Instagram @chrisifm
Developer Chris Flores
Ingeniería.dev
Postal address Av. Javier Barros Sierra 495, Santa Fe Lomas de Santa Fe Zedec Santa Fé, Álvaro Obregón 01219, Mexico City, CDMX, Mexico

Estimated response time: 48 business hours (Monday through Friday, Mexico City time).